Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Upgrading an unlatched airtime

So I took out a deal for a phone and airtime on 30th Sept 2021. With the regulation about airtime and device plans having to be separated after 2 years, I should be able to "upgrade" my airtime to a new deal (at a lower price). Following the sterling...

Resolved! trying to leave O2

Hi,I decided to leave O2 after they refused an upgrade due to failing the credit check. I went to an EE shop and the process was done in 15 minutes. Since then I have been trying to phone O2 to end my contract, which recently switched from Virgin but...

Resolved! New phone

Hi I ordered my new phone yesterday and wanted the earpods Pro included. I thought I had selected this option but haven't received them with my phone e delivery. Can someone e help as this offer ends today?

Device upgrade disaster

Thought I'd post on here as I've been trying many other avenues, and banging my head against the proverbial brick wall... The saga is probably too long to post here, but the summary is that O2 sent me the wrong phone (turned out only for use in Korea...

Resolved! Replace lost sim

Thanks

Resolved! contract expire on xxxxxxxxxxxx number

when is my contract is expiring? [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Ear bud promotion

Hi, I haven't received my code for the ear bud promotion, when I took on my contract there was an offer with the samsung ear bud 2 pro for £1, I was told I would receive a code to redeem on samsung site. It hasn't come through and I was wondering how...

Removing an unused Sync

Hello I currently have two airtime plans with you, sync-1 was created as a choice by myself where as sync-2 came as part of the Apple Watch Ultra 2 I recently got from yourselves. I would like Sync-1 to be removed as it is no longer in use and I am b...

Error message when trying to view and download bill

I have had this error message for many months when clicking on this option. DASH_ERR04: The account number in the target address is invalid. Why?

Refund for a payment made

I made a payment for an upgrade, but that upgrade was canceled by the agent and another payment was taken for the same amount. The £105 has not been refunded, essentially I have paid twice for 1 upgrade

O2

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