Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Credit check

I ordered a tablet on the 16th of September. I've asked the customer support what's going on they just say it's up for a small credit check (and there is a hard search applied as well) and the team will get back to me in 24 -48 hours. I've heard noth...

bill and data use

I have just checked my bills online. It is just showing bills for. I don not recognise this I have 2 numbers, phone and Wifi but can't see them on my bill [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks...

Resolved! Transfer number to a different O2 account

There are a number of posts on this topic so sorry if a duplicate, but...My son currently has a SIM only contract (although strictly it's out of contract) that was set up at my then girlfriend's house and her direct debit.I want to move this to an ac...

paying a fee

im trying to pay but the system wont let mecan you please send me the receipt again?

Where is my Sim

I ordered my sim on the 27th September 2023. I know delivery can take time but I can't use my number since it's being switched and my billing date starts from when I ordered it (I'm pretty sure?) so when exactly could I expect to receive it? It's bee...

Resolved! Vat breakdown bill

I need a vat breakdown bill on my account every month as before please

No service

just renewed contract and have had no service all day

Phone bill

I can't view my bill as my phone has been cut off

Resolved! Sim only contract

I have a monthly sim only o2 mobile phone contract which ends in two days time. If I do nothing, what happens?

Resolved! Earbud Pro 2 offer

I am still waiting for my sms code to claim my earbud pro 2 for £1.I have phoned the service support who said they have sorted it and I would recieve the code but I have not.I then tried again the the online support and they promised I would get it i...

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