Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Data Roaming outside EU high charges

Hi thereI just moved over from EE. I noticed that when roaming outside the EU on O2 standard rates (no travel bolt on), data is charged around £7.20 a mb which means that simply by turning on ones phone when outside EU could lead to large bills (as t...

Resolved! Setup direct debit online

How do I configure a recurring payment online for this sim. It used to be a part of my virgin media deal. Hopwever now it has been transfered to o2 I'm getting threatening messages every month instead of a regular payment being taken.

Resolved! Rolling plan

I have a rolling plan with unlimited minutes, why does it say I have no credit so I can’t make a call?

Resolved! Cancel contract

How do I cancel my contract if I do not want to renew it?

Resolved! Received new phone but no ear buds

Received my new phone but haven't received my ear buds

Bill

Why has my bill gone up by over £2 in a month when it is not due to be re-assessed until next february 2024?

Resolved! I’ve lost my simcard

I’ve lost my sim card

Resolved! volt add ons

My volt extras have stopped being applied yet no changes made. Still 02 and virgin customer. It says on app I'm getting them but I'm not

Resolved! late payment

I can’t pay my late bill through the app because it says it’s not available and I can’t receive texts through my number xxxxxxxxxxx because I’ve had to change my number due to not being in the uk, how can I pay my bill? [Mod edit: Please do not share...

Resolved! sim swap

Hi i have a new sim on the way as my sim now is not a 5g sim but an hour after speaking with o2 my old sim i have now has stop work and i have emergency call only is there anything i can do utill my new one comes thanks

O2

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