Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Motorola e5 play. Wifi calling disabled but still can’t send MMI.

My device is a Motorola e5 “play”I want to extend the ring time before divert to voicemail from the default 10sI send the code **61*901*11*30# but get the message “call forwarding connection problem or invalid MM I code”Wi-Fi is turned off and I have...

Can’t log into my o2

Hi, I can’t seem to log into the my o2 app

Resolved! O2 Travel Bolt-on

How do I check if I have the O2 Travel Bolt-on enabled? Can you check for me?

Resolved! Deactivation change

Hello can someone tell me what this means please ? It says I have ordered something and I haven’t

Resolved! Can’t pay bill online

I cancelled my contract within the 14 day cooling off period. I had an email asking me to pay my bill, presumably for the few days I had the sim. When I go to my O2, there is nothing there, no link to pay, nothing, presumably because I cancelled my a...

International bolt on charge if starting mid way through billing month ?

Hi, I want to add the international bolt on to my account @ £3 / month. However I have 9 days until my next bill is due and from reading all the terms and conditions I am still unsure if I will be charged £3 for the 9 days and then £3 for each bill a...

cant pay bill, my 02, isnt working, and 202 cant process payment over the phone

Can’t change tariff.

I want to change tariff to £10 monthly but can’t do it on the app.

unidays code not working

Hi I am trying to upgrade my phone contract and use my unidays code. On unidays it says the discount will show as zero as part of my purchase online however the discount will be reflected on your o2 bill. When I entered my code it says Promo code not...

Resolved! Contract

Hello I received a message saying I'm currently out off my minimum contract

O2

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