Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! My order has disappeared without any notification

Although I ordered new sim one week ago, there is still no update even though it said they would email me in 48 hours. What’s more, the order disappeared when I see my o2 account.Here is my order number ms-324837173,Could you tell me what should I do...

Resolved! Returning Products

Hi.Im currently Half way through a Pay monthly plan for a Galaxy Tablet (About 4 months i think) and i have decided i no longer need it. Can i return it and if so, are there any charges?

Resolved! New phone

I have had a call today from o2 offering me a new phone which I agreed I phone 13 but it’s saying in my account Iv ordered I phone 15 a lot more expensive????

Resolved! Upgrade Fee

Why am I being quoted a fee of £166 if I want to upgrade to a new handset, this is on top of the price of the new handset. Previously while on Sim only upgrades have always quotes as being free. I might just buy an iPhone direct from Apple. I am Sim ...

Resolved! Texts

I cannot send a text to a certain number in my contacts.I can recieve text from number but not send

eSIM won't activate

Seen a few messages like this - phone was stolen, ordered replacement, new SIM won't work, got send an ESIM - that won't work either. Spoken 3 times to the help desk - am wondering if there is still a bar on my account from reporting it stolen - how ...

Resolved! Rolling plan

How the hell do i speak to somebody ??

Resolved! Charges

Have I got it right that O2 charges for adding smileys or emoji? Know when you send animated you are charged but the smileys!!

My bill

I haven’t brought these top ups As I have unlimited data

Resolved! Merge multiple virgin numbers after migration

HiCan all my family numbers be merged into one portal, as I currently have my number on one login and the other four on another that we cannot get access to? All migrated over from VM earlier this year (May and then July), and all were paid by me via...

O2

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