Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Trying to pay

Hi I'm trying to make payment but cannot get on my 02

Urgent Help Needed: Fraudulent Accounts and Unresolved Issues

Hello O2 Community and Moderators,I am reaching out to share my distressing experience with O2 regarding fraudulent activities under my name and the subsequent lack of resolution. Despite multiple attempts to resolve this since January, I'm facing a ...

Resolved! E sim

I have bought a new iPhone 15 I am unsure how to active my sim

Resolved! tarrif

2 months into pay monthly with 150GB can i change to a lower tarrif now

Resolved! direct debit

keep saying I haven't got a direct debit and not paid my bill when I have.... why can't I talk to anyone

Product and service missing from account

My phone account is missing saying "you have no product and service"But I'm still paying monghly

Switching from contract to SIM only rolling plan

Hello! At the expiry of my contract I will looking to switch to one of the SIM only rolling plans as they appear to be quite a bit cheaper than the SIM only contracts on offer. I was just wondering how I would need to go about making the switch? Do I...

Incoming call from Bosnia resulting in me being charged

This morning my mobile gave one ring. The number was +3876185943 which the phone identifies as Bosnia and Herzegovina. The call did not connect and I don’t know anyone there and wasn’t expecting a call.Shortly thereafter I was notified that my O2 cha...

My phone has stopped allowing international calls

I am having same trouble as I currently cannot ring a number in Republic of Ireland from Northern Ireland. Any help greatly appreciated

Additional charges??

Hi. It looks like I have an additional charge for £24 upcoming in next months bill. Can you can explain what this is for as I haven’t been outside the EU and as far as I’m aware have stayed within my data allowance?? Thanks

O2

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