Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

5G

I have a Samsung Galaxy S20 5G but I'm not receiving a 5G signal

My Bill

How much do I owe 02?

02 keep threatening me to pay when I cancelled within the 14 days

I signed up to the 12 month sim only pay monthly contract and cancelled within the 14 days, I then kept kept getting constant letters and emails saying I owe 02 money. I called 02 again and the manager on the customer service line said I don’t owe th...

Logging into 02 account

hi I am having trouble logging into and staying logged into my 02 account. It let's me on then says oops something went wrong and if your new to 02 to allow time...this has been an issue for months. Can you help?

outstanding balance

I am no longer able to access this account

Resolved! 50% discount Scam

Just received a call from a private number; a lady with an Asian accent (possibly Indian) informing me that she was form 02 mobile and that I was being given a 50% discount on my monthly bill. All I had to do was respond to two text messages. I left ...

YOU BLOCKED MY SIM CARD NOW I CAN NOT CALL YOU

PLASE I HAVE TALKED TO SUPPORT 4 TIMES noone helped me. I have explaine my situation i no longer live in the UK yet you still sent me a new sim card to my OLD ADDRESS even tho I have updated you not to do it! I pay 17 pounds a month for what? Now i c...

Number missing from my 02

I have two numbers but the details of only one show in My02

Pay my final bill

Hi I don't know my 02 phone number to pay my final bill

Resolved! Complaints

On 22nd August I spoke to O2 about leaving as I wished to swap to Virgin Media who were offering me bills for £5.99 per month for 5 Gigabytes of data. The O2 operator said that O2 could match this offer and I agreed to stay with 02. I am doing this b...

O2

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