Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Current Bill

Hello, RE: CURRENT BILL ********** I am writing with regards to the account holder. I am his son Joseph ************ (Junior) The account holder is Joseph ********** (Senior), He has been deceased from 5th April 2022.( I can provide the death certifi...

Resolved! Volt Sim Only - wrong data plan applied

HiI just upgraded my home broadband with Virgin Media and part of the bundle was a sim with unlimited calls, texts and 4gb of data. On myO2 it’s showing as 2gb of data.Should I ask O2 or VM? Thank you in advance! Colin

Billing

So I got a message saying my handset has been paid for and I got a new airtime bill yet I’m still getting charged for the Apple handset - can’t get through to anyone and the automated message will not take me further than to pay my bill which is wron...

Old number has not been activated

I asked for my old number to be transferred but this hasn’t happened

Replacement SIM required for my elderly Father

My Father needs a replacement SIM for his new phone but due to ill health is unable to attend a store.... I have Power of Attorney that needs to be registered on his account so I can deal with this matter urgently. His old phone is broken and SIM too...

Ear buds

I renewed my contract 8 weeks ago. I was told a cide forcearbuds would be sent. I received this this morning. After inputting this to the shop. The code was invalid. Why