Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 18754 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 189658 Views
  • 2 replies
  • 2 kudos

Resolved! Going abroad

Hi I am going abroad next week to New York and would like to find out my options for my Apple iPhone device and contract

Shaniece by Level 1: Joiner
  • 111 Views
  • 1 replies
  • 0 kudos

Stuck in credit check

I've tried ordering a new phone on a new o2 account as eventually I have been on an account in my dads name. I've been told that if I want to get my current phone number onto an account in my name I need to set up a new account (which I've done), ord...

george25 by Level 1: Joiner
  • 220 Views
  • 2 replies
  • 0 kudos

Can’t login

I can’t login to my o2 as it says my mobile number is already registered to another account but it’s not my current email address so I can’t access it.

Toni6 by Level 1: Joiner
  • 137 Views
  • 1 replies
  • 0 kudos

Inexplicable data usage messages

Got message from O2 Business on 14th Feb to say I had used 80% of my data, followed by a 100% message on the 15th even though I had turned off data. Told reset date was 7tj Mar (yesterday). Turned data on but received a message at 10.25am saying I ha...

KWall by Level 1: Joiner
  • 130 Views
  • 2 replies
  • 0 kudos

Missing refund

How annyoing I had order an apple plug and beats earphones in December 2023 for some resign the delivery from dpd never got delivered and got sent back. I had tired to ask on the app not helpful. Spoken to someone on the phone in jan now it’s March I...

Nish98 by Level 1: Joiner
  • 82 Views
  • 1 replies
  • 0 kudos

Resolved! Same number sim

hi. I've lost my phone and I've want to keep the same number on a new SIM, but it needs my phone to get a tx with a code but I ain't got my phone. How do I keep my number without my phone.Tia

Tazzie by Level 1: Joiner
  • 100 Views
  • 1 replies
  • 0 kudos

Why are O2 so determined to be unhelpful?

I am in a nightmare scenario right now and it is not helped by the fact that the only support I’m allowed to contact is the chat bot that “knows the answers to loads of questions” but unfortunately has not been programmed to recognise that the term “...

Bill's too high

HelloI wonder if you can help me.I call the payments management number to see if I could get an extension on mypayment as it really is to high for me right now but he said there's nothing he can do.was wondering how it is that he can't do nothing. Es...

Isa3 by Level 1: Joiner
  • 161 Views
  • 4 replies
  • 0 kudos

Horrendous treatment

I attempted to change my tariff in January resulting in O2 accidentally disconnecting my Apple Watch, despite numerous phone calls, tweets and registering a complaint I’ve now received an enforcement notice. This is threatening my chances of getting ...

MikeF by Level 3: Thinker
  • 422 Views
  • 8 replies
  • 0 kudos

Resolved! 5 hours on hold

I have been on hold with O2 customer service for 5 hours (202) is this normal and has anyone any other ideas on how to speak to a real boy?

dleigh78 by Level 1: Joiner
  • 228 Views
  • 3 replies
  • 0 kudos