Pay Monthly
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 18723 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 187877 Views
  • 2 replies
  • 2 kudos

Resolved! Cancel my extra

Hi, can you cancel my extra it’s not letting me. 

Resolved! cancel a sim

*********** I would like to cancel this pay monthly number as it is not being used and it came as an add on with virgin media 18 months ago. That contract has now ended. [Mod edit: Please do not share personal details as your posts are visible to the...

Resolved! Can I use my phone in the US?

I had an old Nokia 8 (for several years) on Virgin and got moved over to O2. Am going to the US in a couple of weeks and upgraded my phone as the IMEI check on my old one said it was not compatible with the new US system. Tried putting my new IMEI in...

Andrew21 by Level 1: Joiner
  • 159 Views
  • 2 replies
  • 0 kudos

Login 02 app

Can’t access 02 app

Lar by Level 1: Joiner
  • 93 Views
  • 1 replies
  • 0 kudos

02-virgin volt order did not arrive

They came up with the volt offer when I got the Virgin Media account. We accepted. On 26 February, we received a message that the SIM card was on its way. The phone number came as a message. Even a payment message came. When the SIM card did not arri...

Resolved! Apple Watch series 9 error code 08

I started a case with O2 on14th December 2023 that is still unresolved, although having looked on 360 with a man in the Oxford O2 shop all of my calls have been “resolved”. Basically, I get error 08 on trying to get my Apple Watch series 9 working wi...

bbridle by Level 1: Joiner
  • 1089 Views
  • 19 replies
  • 1 kudos

Resolved! £30 taken from my accoumt, no order went through.

hello, last night, I tried to make a purchase of a pay monthly contract. £30 upfront payment was taken and it suggested the order was complete but i have no emails to confirm this. please look into why my account was deducted but i have no order been...

MrWilson by Level 1: Joiner
  • 334 Views
  • 5 replies
  • 0 kudos

Resolved! Samsung ear buds

Where is my code for my ear buds that I was promised when i took an s23 ultra out on contract in september 23. 6 months later numerous phone calls being told id recieve the code with in 5 days and told complaints have been escalated and still no furt...

Base1976 by Level 1: Joiner
  • 364 Views
  • 7 replies
  • 0 kudos

Bill

Hi I paid my bill on the 29th of February and I am getting messages saying I still haven't paid my bill and you have barred some of services. Can you please sort this issue out

Resolved! Going abroad

Hi I am going abroad next week to New York and would like to find out my options for my Apple iPhone device and contract

Shaniece by Level 1: Joiner
  • 110 Views
  • 1 replies
  • 0 kudos