Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Bills

Hi my names Abdikarim Ali I just wanted to let you know that I have paid all my bills and still I am receiving texts messages says that I have outstanding balance and when I log in my o2 app I can see that I have a credit of £72.44 that i can refund ...

Phone Bill

Hi there, Have been trying to pay my final bill of 7.79 for the account (REMOVED) Tried to login into my O2 account multiple times and logged in to the online account. But unable to get to the bill, can you please send a way for me to pay for this to...

Payment made online not credited to my account

Due to a bank issue my last direct debit bounced. I paid the outstanding balance within 24 hours of realising and before it showed as overdue in My O2. Having just logged into My O2 this evening my account shows as overdue despite me making this paym...

Paying my final bill

I have left 02 and have cancelled my direct debit and all I want to do is pay my final bill. I ring up and get the automated system which doesnt recognise my details (as I am no longer a customer) and then finally and I do mean finally after hanging ...

Iphone 15 Pro Cost

Out of interest, why does an iPhone 15 Pro through O2 cost £1,026.00 in total, but yet through Apple or other phone providers, it costs the standard £999? Interested in why O2 is charging £27 extra for the same device.

Resolved! Volt - Switching VM Accounts

Hey all, Currently renting a room in a house that has VM broadband which means I seem to qualify for Volt. If I was to set things in motion to activate it but then I was to move out (considering buying my own place soon) would I be able to shift thin...

Live chat

Does anyone have a link to live chat my app not working I been trying to call the worst customer service for the past 5 days

Billing

Hi, I've just received email advising my monthly bill. however, I can't find the 'Download Bill' link when logged into My O2Never had a problem before, whats' gone wrong?

paying direct debit twice

I am being charged two direct debits by O2. The phone number i use is (REMOVED) however when i go to log into my O2 it says i have another number on my account where it is sending my verification code (REMOVED) I do not own this number and would like...

Paying my bill

I need the balance on my account (REMOVED) phone ending (REMOVED). I have just spoken to a lady and she was very rude

O2

Forum Posts