Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

iPhone

Hifor some reason my phone has gone off and I have no services Gordon Smith

Bill payment

Why have a paid twice ? X2 payments of £25 came out of my account

O2 Switch Up - not able to Switch Up!

Highly frustrating experience trying to get my upgraded phone on the O2 Switch Up plan. Received a text message to say my phone was ready to pick up. Went to the branch only to be told that the system for processing the Switch Up was down. The member...

Resolved! I am temporarily not using my mobile phone. Can I suspend my O2 account payments for few months

I am temporarily not using my mobile phone. Can I suspend my O2 account payments for few monthsbut retain my mobile number

Resolved! Need to cancel O2 account & plan

I was in the UK for school and had a Virgin Mobile (now O2) SIM only plan. I have since returned home (Canada) and have been unable to cancel my phone plan. I had thought that it would automatically cancel after 30 days but now I am getting emails ab...

Resolved! Trading in my phone

I upgraded my phone yesterday and traded in my old phone and opted for my own packaging but didn't receive any details about where to send my phone??!! I've tried to 'chat' to someone today but keep getting kicked out and then finally spoke to someon...