Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Switch up Issues - Useless

I have been trying to upgrade now since the release of the iPhone 15 using my Switch Up account, every time I go in store I get fobbed off, not in stock etc. today I went in store and they couldn't even find me on the system.... again fobbed off and ...

Contract finished - can I start a new one?

Hi all, My contract for the phone I have at the moment finished yesterday. I'm looking for a new phone and the phone I want is cheapest with O2 again, through a new contract with mobilephonesdirect. In comparison to using the upgrade option through O...

Resolved! New contract

I am looking to sign up a Black Friday deal for a sim for an ipad. When asked “is this sim for an iphone” - is the answer yes or no? Cheers

Resolved! Spend cap

Is the £6 per day cost for roaming included or excluded from the spend cap?

Affordable mobiles contract on O2

Ive got a Samsung Galaxy on O2 which is in contract with Affordable mobiles. I have O2 contacting me telling me that I can upgrade with them soon despite that fact my contract for the handset is with Affordable mobiles as far as I'm aware. and not up...

Resolved! thunderbolt connector

my new Iphone 14 thunderbolt connector only works intermittently not connecting to a PC or not charging very intermittently and sometimes works fine have tried resetiing and cleaning phone/connector please help

Resolved! Late bill payment

Hey

O2 Open Application

Hi, I have applied for a teacher discount on my monthly tariff and the O2 system is not accepting my work email or my teaching payslip. Please can you contact me to resolve this. Thanks, Mark

Resolved! INFO code

Hi, My contract is due to run until next April however the signal in my new office is non existent. I text the INFO code to 85075 and it has come back stating that my early release would be zero. Is this correct or should I call O2 before porting ?

Cancelled account but money withdrawn from account

hi, I’ve recently cancelled my o2 account and have switched my sim however my monthly payment has been taken from my bank account this month. Please can I check my account has been cancelled?

O2

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