Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

O2 no longer accepting my bank transfer payments

O2 no longer accepting my bank transfer payments from Santanders "Faster Bill Payment"system that I have used for many years.Through many phone calls I find that the bank transfers were being categorized on their internal system as "cheque" payments ...

Resolved! How long port my number across from previous network

How long does it take to port your old number across from the previous network ? Did it all online first thing last thursday morning 1/611/2023, filled it all in including the PAC number and my mobile number i want porting across. I received the new ...

Resolved! earbuds for £1

Can i have my earbuds for £1?It's been well over 30 days and I have not received a text with the offer of the earbuds for a pound!Who and how can I contact someone about this?

how to change tariff

good morning, loyal o2 customer here, over 10 years.how do i change my tariff, i have seen a offer on uswitch / MSE for sim only 40GB GBP 8.00 month (12 month contract) which is much better than what i am currently paying GBP 13.00 month for 25GB !.w...

Resolved! vat invoice requested

Can I get VAT invoice of bills

billing

hi i am getting this on my screen what should i do pls states something runs out in 16days time ??!! what should i do

Contract

Why is my phone contract being cancelled?

Sim only

I am looking for the cheapest sim I’m currently paying £12 ,gifgaf do one with 6gb data for only £8 ,do o2 have any sims that match this?

Bill

I can't make a phone call

Bill Page Never Loads

Historical ones too Is anyone else experiencing this? This is the first I'm aware of it specifically here. Are O2 falling into the same so automated that payment and billing sections never work? (This is the 5th company I've experienced this very sam...

O2

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