Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Please can somebody help.

Hi. I sent my phone back to o2 4 weeks ago for a repair under insurance.the claim was approved and a replacement phone sent out to me via DPD.i was tracking the phone on the DPD app until the trail went cold at the Croydon depot.After contacting DPD,...

Can't make or receive calls

I can't make or receive calls on Redmi Note 11 Pro 5G. I went to the local 02 shop a couple of months ago and they said it was a SIM problem and swapped it. Everything was fine for a month or two and now the same issue has happened again. The problem...

Resolved! Disney

Why have I been charged when I didn't ask for disney

Resolved! O2 upgrade via AO cancelled "due to you moving your number to the new O2 platform"

Hi I am currently on an 12 Month O2 Sim Only contract. The 12 month contract period is over and I believe I am now on a monthly rolling contract - I can upgrade at anytime via MyO2. I ordered an O2 upgrade via a third party - Mobile Phones Direct (pa...

My order

Hi I put a order in for the Samsung s23 just want to know where its at as on my o2 there's no way for me to track it.

O2

I am having trouble signing into my o2 account saying wrong information when it is and have made new passwords.

O2 account

Hiya my o2 account is not working

Replacement Sim

Whats a reasonable amount of time to wait for a replacement sim following the theft of a phone. I am unable to use my bank accounts as the payment authorizations are going to the phone and am yet to get a working replacement sim or a call back from y...

Resolved! cancel my sim

Hi my name is marcel miranda I would like to cancel my sim so it can't be in use anymore please.

Resolved! O2 Maritime roaming

Does anyone know whether O2 still have a Roaming agreement with the Cellular at Sea Maritime network? I'm currently on a cruise ship but my phone won't attach to the network, the updated page (August '22) on Cellular at Sea's site states TEF UK has a...

O2

Forum Posts