Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Minimum Contract Term

Hello. We're getting in touch to let you know that you're currently out of your minimum contract term and your monthly Airtime Plan is **.**, this excludes any current discounts you may have.You can choose to stay on the same tariff, move to another ...

Resolved! My phone number is being used by a scammer

Hi, I keep getting phone calls off random numbers from people I don't know saying they have just had a missed call from me and end up calling me back. I believe there is a scammer who is using my number or changing the caller ID to my number, not sur...

Failed credit score for upgrade

Hi, I contacted your service centre on Sunday as I was upgrading online and my credit check was declined. There is no reason that it should be declined as my credit score is the maximum it could be. I was due a call back on Monday which never happene...

Resolved! I have lost my phone

I need a replacement phone

Resolved! Removing phone from contract

Hello, I have 2 phones on one payment but sadly my husband passed away, so I am looking to remove his phone

Transfer of Ownership Issues for 3 Weeks

I am beginning to regret taking out another contract with O2, rather than getting a PAC code and moving elsewhere. Almost 3 weeks ago (10/07/23) I took out a new phone contract in my own name. I have had an O2 number under my father's account for a n...

Cooling off period porting out

So I took a 12 month sim only deal on the 16th November 23 I have decided to leave I am within my 14 day cooling off period yet O2 claim I owe £110 Yet the text I get from O2 with my PAC is Hi, it's O2. You're in your 'Change Your Mind' period, if yo...

New contract - delivery of device

Hi I have recently, perhaps against my better judgement, decided to upgrade and renew my contract with O2. When selecting where to have my new device delivered, I input an alternate address, as I work monday-friday and will not be home to collect. De...

Obtaining Pac code

Trying to get my pac code… sent a text requesting my pac code, got a reply, saying as I’ve got two numbers on the account i have to either call or obtain it via the website, shouldn’t it be intuitive enough to realise that the phone you’re texting on...

Resolved! roaming abroad

i will be traveling to Australia and south Asia and want to no if there is a way to use my phone without incurring extra charges

O2

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