Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

order

I have received an email to get in touch about my order [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Upgrade issues.

I have a few lines for O2 which i use for family members and have been a customer for over 10 years. I upgraded my main number to take advantage of the Pixel 8 pro deal. I tried it out decided I do not like it however one of my family members is happ...

Resolved! Call forwarding while abroad

Hi, I have a monthly sim only contract and I am planning to be in India for a month. I am aware that O2 has high roaming charges for India. As a workaround, I am planning to take a Lebara sim with me which has no roaming charges for India, and forwar...

Phone upgrade

Hi, I have 2 phones on my O2 account, one for myself and one for my son. I want to upgrade my son's phone as a Christmas present but I am worried that O2 might send a confirmation text to his phone number and spoil the surprise. Is there any way I ca...

Resolved! New Phone, New sim

Hi, Wondering if anyone can advise with the following. I was with Virgin Mobile which switched to a new O2 sim plan in July this year.I’ve just bought a new phone through Buymobiles. net with a new O2 sim and a new contract.I’m looking to move my num...

Resolved! bill

I want to cancel this contract

Migrating from existing contract to new

Help!! i upgraded through a 3rd party who work with & are affiliated with o2. Was told I couldn’t upgrade as such as issues with transferring number so to take out a new contract & phone 202 to migrate my number to my new contract & cancel the existi...

Migrating my old number to my new contract

Can someone please tell me why it is taking a week to migrate my old number across to this new contract, both contracts are with you?

Billing date

I would like to change my billing date, is this possible?

Resolved! Cancelling contract

Hi, I really need to cancel my phone contract but can't get through on the phone as I am in Colombia! There doesn't seem to be any option to cancel it online/without speaking to someone, can anyone help please? Thanks

O2

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