Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

my bill is too high

my bill is 3 times what it should be, how do I get a refund?

Monthly Billing

Has anybody ever had an issue where O2 have taken your montly payment out the bank but saying they have failed to recieve the payment, I have 2 contracts with them and both bills come out the same day each month and they have done this month as usual...

Problem following the port of a number

Hi, I initially had a lot of problems trying to get my number onto an o2 SIM and some still remain. Although the number is reachable for calls, there is a problem with text messages. When sending messages this can appear on someone else’s phone as ha...

Cancelling my account

I want to cancel my account without taking my number with me. I pay monthly with direct debit and was transferred to 02 from virgin and was under the impression I had a PAYG but it seems it is calledPay monthly, which is different.The info online is ...

Discount code for earpods not working

I recently upgraded my phone and was given a discount code to recieve earpods for £1 as part of the upgrade. The code states it is invalid despite following instructions given. It expires soon. Any thoughts?

Resolved! Cancel my contract

I would like to cancel my contract a.s.a.p

Resolved! Cancellation not working

I have been trying to cancel this contract which was a Virgin pay monthly. It morphed into a two year contract, without my consent. I gave 6 months notice and paid monthly to completion. It is pay monthly now since September when my paid 6 months not...

final bill

i recently left o2, when j called to cancel my contract i asked for a paper bill, never got one. since then my o2 now says i have no products or services, so cant pay through there. i have had numerous threatening letters, none telling me how to pay,...

Moved abroad and lost my O2 SIM. Overdue bill cannot pay.

I've been involuntarily ported over from Virgin to O2 and now have moved abroad. My Virgin phone bill used to get taken out of my Virgin direct debit. Now I am apparently with O2 and have received an email about an overdue payment. I cannot log into ...

Resolved! Trying to combine numbers/accounts under one my02 account

Hi,Our family of 5 is currently dispersed across 3 email logins (and somehow 4 account numbers (?)) - partly no doubt to the migration process from Virgin Mobile. All 5 phones are on pay monthly plans. I called o2 to try and get all the numbers under...

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