Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Loyalty

Has anyone had their loyalty discount accepted and applied after messaging LOYALTY to 2500

Resolved! Galaxy Pro Buds - still not received

Part of my phone deal in Sept was galaxy pro buds for £1 on receipt of code via text message. After far too many live chats phone calls and false promises still not managed to get them.anyone else having this issue?

billing

why has my £5 per month contract gone up to £18.11???spoke to 02 and now £10.11,don't want mms

Tariff Renewal

Hi Can you please confirm that I have renewed my Tariff OK

Resolved! Remove spend cap

How do I remove spend cap on my phone

Resolved! Travelling in New Zealand

How do I use my phone in New Zealand without huge charges? Cannot get any sense out of the chat bot.

Resolved! Info about split charge between ongoing rate and new 24M contract

How does O2 split the interim payment when changing mid-month from ongoing rate to 24M contractDetails:My previous ongoing rate (Virgin then forced to O2 but no contract) was £20.42pm 50GB Unlimited X 2My new 24M O2 contract is £12.99pm from 13-Nov-2...

Bill

I’ve paid bill and services are turned off??

Resolved! Leaving

How do I cancel my contract?

Not what was offered

Hi I just bought a sim and it says I can get 50gb for 15 pounds but when I topped up its only given me 25gb can we change it to what was offered please

O2

Forum Posts