Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

paying direct debit twice

I am being charged two direct debits by O2. The phone number i use is (REMOVED) however when i go to log into my O2 it says i have another number on my account where it is sending my verification code (REMOVED) I do not own this number and would like...

Paying my bill

I need the balance on my account (REMOVED) phone ending (REMOVED). I have just spoken to a lady and she was very rude

My credit balance

Hi

Resolved! Charges

Can anyone please tell me if any incoming calls received when abroad are charged to your bill even though these calls are not answered? I have been getting calls from unknown UK numbers, never answered them but still got charged. How did that happen?...

Resolved! How to Lengthen Ringtime on any O2 Mobile

The following method will work on any O2 mobile and means you can control the time interval before a call goes to Voicemail. Enter the following into your keypad as though you were just making a call : **61*901*11*30# then simply press 'call'. please...

Resolved! O2 travel inclusive zone bolt on discontinued?

Hi, in the last couple of years I’ve been to USA and Mexico and used my phone for ‘free’, because as part of my 30gb monthly contract I have the O2 travel inclusive zone bolt on. I have not had to pay £6 per day for this. Been discussing how useful t...

VAT Billing

I require VAT to be displayed on my mobile bills.I have requested this multiple times, yet it remains unresolved, despite O2UK assurances.

Royal Mail Potential Lost Return

Hi, Not sure if this has already been asked. I returned a contract phone to O2, using the prepaid Royal Mail label they supplied. The tracking says delivery due **Personal info** and I’ve had no update since, also no communication from O2 regarding t...

Paid Bills but still saying outstanding on app

Hello, hoping someone can help as I’m at my wits end here with o2’s horrendous “customer service”.I paid my two o2 bills a few days early on 28/4/2024, as I usually do with no problem. This time however o2 still took the direct debit payments and mai...

Bill incorrect

I signed up for a £10 monthly deal with three months of free extra. I was incorrectly charged for disney plus twice. Please could my bills for this month and last be confirmed.

O2

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