Pay Monthly
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 18762 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 189841 Views
  • 2 replies
  • 2 kudos

Resolved! How to order a new sim card if my previous one isnt working

Hi I have a pay monthly O2 sim card wich has stopped working so wanna order a replacement sim or maybe an e-sim but every time i click continue it tells me that the system send me a confirmation code to my alredy dead sim Is there any way to have thi...

MugenGT by Level 1: Joiner
  • 150 Views
  • 1 replies
  • 0 kudos

Upgrade 24m SIM to 30day?

O2 used to have a option to upgrade from a 24 m sim to a 30 day sim at anytime by just doing an upgrade online, always thought was strange and allowing people to get out of plans anytime but hey ho it worked. anyone know if this is still possible on ...

Motorola e5 play. Wifi calling disabled but still can’t send MMI.

My device is a Motorola e5 “play”I want to extend the ring time before divert to voicemail from the default 10sI send the code **61*901*11*30# but get the message “call forwarding connection problem or invalid MM I code”Wi-Fi is turned off and I have...

jiver2 by Level 1: Joiner
  • 642 Views
  • 18 replies
  • 0 kudos

Upgrading Shambles

Just wanted to see if anyone else had issues when trying to upgrade?I went into to Store to sort - no problems until an error message appeared on the screen directing me to contact Customer Service.So I came home and spent 2.5 hours on the phone, for...

Caz83 by Level 1: Joiner
  • 268 Views
  • 3 replies
  • 0 kudos

my bill

l have been in to my local shop now about five times to make complaint about being charged for 2 numbers that I don't have the only number I have is (REMOVED) and have had this for 25 years All i get is yes this is wrong from a member of your staff !...

Anonymous by Not applicable
  • 152 Views
  • 3 replies
  • 0 kudos

Trying to register o2 number to account

I just received a pay monthly SIM card via my virgin package but when trying to add it to my o2 account it says it is already registered to another o2 account. Can anyone help?

lmswan24 by Level 1: Joiner
  • 208 Views
  • 4 replies
  • 0 kudos

Debt management ketter

Have a o2 contract connected to virgin account. Have been trying to cancel/ change since dec 2023. As o2 cant find my acc was advised to cancel which i did in jan 2024. Have now received letter from Moorcroft debt agency. They have given me 2 weeks t...

Jo66 by Level 1: Joiner
  • 347 Views
  • 8 replies
  • 0 kudos