This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
Pay Monthly
Get help and support from other community members with your Pay Monthly service.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Start a conversation

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by • Level 1: Joiner
  • 21750 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 204445 Views
  • 2 replies
  • 2 kudos

Upgrade error message - not sure where to go for help now

HiI tried to upgrade my phone from an iphone 13 to a 15 last month but repeated attempts online and in store bounced back with the same error message at the checkout: "Unfortunately there's a problem with your application. When you apply for an O2 co...

cp3012 by • Level 1: Joiner
  • 487 Views
  • 2 replies
  • 0 kudos

Bill

I thought I had paid off my contract for the phone 

Lou2122 by • Level 1: Joiner
  • 161 Views
  • 2 replies
  • 0 kudos

Need a game switch

I need to get a birthday present for my son and I been try drop you shop and have contacted customer service but I’m not satisfied can I get advice please I can see on your web site their is possibility to get a game switch with 80£ deposit and pay m...

Mamadou by • Level 1: Joiner
  • 264 Views
  • 2 replies
  • 0 kudos

WE CAN'T PROCESS YOUR UPGRADE

FOR 3 WEEKS NOW AFTER A CANCELLED ORDER THAT GOT STUCK IN THE SYSTEM I HAVE BEEN TRYING TO UPGRADE AND THE MESSAGE I HAVE BEEN GETTING FOR 3 WEEKS IS WE CAN'T PROCESS YOUR UPGRADE AT THE MOMENT BECAUSE WE'RE WORKING TO FINSIH ANOTHER REQUEST ON YOUR ...

username

I'm unsure of my username as the email I think it is on is not active anymore. Also, a payment for my monthly rolling plan has taken money from my mum's account but, I still have no data or am able to call anyone.

Gabrielle by • Level 1: Joiner
  • 145 Views
  • 1 replies
  • 0 kudos

Direct debit date

I would like to change my payment date from 18th to 23rd of each month with immediate effect please.

Matty63 by • Level 1: Joiner
  • 252 Views
  • 3 replies
  • 0 kudos

Resolved! Death of user

My wife passed away yesterday need to amend my account 

GsJ by • Level 1: Joiner
  • 255 Views
  • 2 replies
  • 0 kudos

Proof of purchase

Hi please can I be emailed my proof of purchase for my apple titanium watch. Thank you

Kind by • Level 1: Joiner
  • 151 Views
  • 2 replies
  • 0 kudos

Resolved! Swapping SIMs numbers between 2 active O2 contracts

Hello everyone,My question is complicated, so bear with me whilst I explain, please.My inquiry is about 2 of my monthly contracts phones:- mobile A has tariff B and number C;- mobile D (my new phone) has tariff E and number F;I would like to swap num...

BILL NOT GENERATED

Every 14th my bill is produced but this month it isn't and also app shows extra charges, when have 0 spend cap. Tried calling but ABSO.UTE pathetic!!Please advise

Hussain16 by • Level 1: Joiner
  • 233 Views
  • 3 replies
  • 0 kudos
Top Kudoed Authors
View All
Top