Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! O2 will no lo her take 202 calls from me

For some reason O2 have now blocked my number from calling 202 every time I call it gets cut off I need to resolve a problem and they are refusing to help me what can I do

Resolved! URGENT help with my number transfer

I paid off the remainder of my device today so that I could move my O2 mobile number across to my new O2 SIM on my new contract. They did change of ownership of number so that it could be moved across even though I was the owner of both numbers?Anywa...

Login sends verification code to a mobile I'm not using. How to set up different verification.

To get a 'good deal' on my last years Virgin Package I had to get an O2 mobile pay monthly sim.I was never going to use it as I already have a mobile and I didn't want it connected to my home package.I got the sim and paid 11.73 a month for it.But I ...

On my bill are 4 calls to Tunisia each costing £3!

I've tried calling in but after waiting 30 minutes I gave up. There are 4 calls on my present bill to Tunisia each costing £3.I have never made these calls. I have no connection with anything or anybody in Tunisia.I have had some calls to me purporti...

seperating device and airtime plan questions

Got a few quick questions that im hoping someone can help with, as ive been on hold for well over an hour, and being bounced around departments repeatedly 1)the contract is over 2 years old, and ive been told after 2 years i can cancel my airtime pla...

Balance taken out my account but no data

Hi, I’ve recently had a rolling plan for which I’ve had 20 pound taken out my account every month on the 18th and that had also occurred this month but I have no data or tariff once I checked on the app unlike before when I did. I have my account sta...

Resolved! Moving apps and content to a new phone keeping the same SIM.

I want to move my SIM to a new Samsung handset (already purchased). I want to keep my apps and content (photos etc.). I think there is an easy way to do this. Can you point me to the instructions, please?

Resolved! Adding family member (child) to 02 contract

My youngest son has his first mobile in January (used). I’m getting a sim only contract for him, but wondered if there is a family contract available instead? I’m on contract for my device and airtime for a couple of years more, and already pay month...

Resolved! No Service since switching to O2 and supplying PAC code.

I had a new SIM card from O2 for a new contract, moving over from 3 Mobile. The PAC number was supplied to O2 on 17 Jan and I was told the number would be ported in and everything up and running by 18:00 on 18 Jan.On 18 Jan I put my O2 SIM card in my...

Pay by credit card

I have received an email bill for my mobile WiFi. I want to pay it by credit card. The mobile WiFi has never showed up on my O2 account. I am away in the USA at present so can’t phone the 0800 number, anyway past experience indicates a long wait for ...

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