Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Why am I paying for airtime in addition to my sim allowance

I have extra charges in addition to my sim costs.

Resolved! Friends & Family Discount

My wife and I each have Pay Mothly accounts with O2 which we have held for years, and which to simplify billing and payment I have registered both under my account.My son works for O2 so we are entitled to the Friends & Family discount, which until e...

My account

Hi I’ve been trying to get into my account to pay my bill it lets me get in but then says no account available and log in to virgin media ??? I’ve not got virgin media please can you help

Cancellation due to poor service

Has anyone managed to cancel their contract half way through without paying the remainder exit fees due to poor service?I've been having trouble with dropped calls, poor or no data signal both inside and outside my house for over 2 months. The websit...

Resolved! Arrears

Hi neee help with payments my services have been cut off seeing if I can make my payment on the 25th of this month

Resolved! Being charged for an account that i didnt ask for

Hi I’ve been charged for an account that i didnt ask for . Earlier last year I noticed that o2 was taking money from my account 7.38 per month I called o2 (for around four hours getting passed from person to person ) but they couldn’t tell me any thi...

Resolved! i want VAT bills

i have a SIM only account, and i want VAT bills, because the UK govt demands them, i used to be abale to find them on this website but it seems you have AGAIN hidden them, which really annoys me, stop messing around, it is LAWQ that i require VAT bil...

Resolved! inflation

how can o2 increase prices by 8.8% mid contract, twice the rate of inflation? Customers who can switch can't avoid next increase as contracts are 18 or 24 months.

Billing

I’ve received a very large bill and want to find out what it’s for when I’ve have just paid £482.79

Order

Can i get an update on order Nr *********** please

O2

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