Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Can receive calls but cant make

Hi - as the title suggests, I am on holiday, I can receive calls and texts and data works but I cannot make outbound calls. I need to urgently. Thanks

Resolved! Change my package

Hi, I hope this message finds you well and happy. I've been travelling here in South Africa for over a year now and don't use my phone at all. Only to connect to Whatsapp and social media when I have wifi. Is there any way I can reduce mhy monthly pa...

Direct debit

I have just received a message from yourselves saying that you have cancelled my direct debit because you couldn’t take the funds out of my account. I have checked my account and there are sufficient funds in there and you have taken the money but re...

received SMS from o2 saying order has gone through. I haven't made an order

Received message saying my order has been confirmed but I did not place an order. "Just confirming your order has gone through - thanks. Your order number is NC32124541, and you can check on its progress through My O2: https://mymobile2.o2.co.uk/orde...

PAC reversal

I have been an O2 customer for a year, and recently, I decided to switch my wife to O2 as well due to a good deal for two lines. I signed her up, and she was assigned a random number. However, when I moved her number using a PAC code, it replaced my ...

Resolved! Cannot call

I can’t call a number starting with 0871 it immediately cuts out before dialling.

Scams

Hi, I received a phone call from 02 telling me that I qualify for 30%discount on my sim only deal this because i was with virgin and moved to 02 but not by choice. I said great and was told that 2 new sims would be delivered the following day. During...

Resolved! Esim

Just got my new iPhone 15 pro max and got esim but can’t seem to activate get it started can anyone help

I am trying to upgrade but it needs number verification but my previous phone was stolen

I am trying to upgrade my phone from sim only contract to pay monthly but the only way I can proceed is a one time code sent to my current mobile. Unfortunately, my phone was stolen last week so I don't have access to it. Would someone be able to hel...

Switched away using PAC, no final bill, no myO2 access to account and customer services lying

Honestly baffled by O2. I arrived from Virgin Mobile in May, and I used my PAC on December 27th as iD mobile had a better deal. Immediately, 28th December, my number disappeared from myO2 ... I can still log in but only see o2 wifi as the only servic...

O2

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