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Why is BB Text & Web tariff or bolt on no longer available?

Anonymous
Not applicable
My partner recently changed his tariff from BB text & web to the big bundle because of a change of phone. But since then, his phone broke and had switch back to using a blackberry only to find out after topping up that he couldn't change his tariff back or add a bolt on for his BB services.
Message 1 of 15
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MI5
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Call CS on 4445 or try live chat.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 11 of 15
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MI5
Level 94: Supreme
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Registered:
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 12 of 15
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Anonymous
Not applicable
We've gone full circle to my first post. slight_smile
Message 13 of 15
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MI5
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At least the op now has a full set of facts to make an informed decision wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 14 of 15
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jonsie
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