Where is my 4G

Anonymous · ‎20-06-2016

I just changed my iphone 5 to an iphone se. Inserted new sim. no 4G. Can't tell if my tariff gives me 4G or how to make sure it does...live chat is not available, ever. Any idea if i automatically should have 4G?

Cleoriff · ‎20-06-2016

Is 4G enabled on your phone settings....and are you in a 4G area.....?

Check network issues here

https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-e...

Alternative to live chat here http://www.o2.co.uk/mobile/chatnow

Veritas Numquam Perit

MI5 · ‎20-06-2016

Call CS on 202 from your handset and ask them to put you on idata and enable 4g.
You, like many others, have probably been missed when your account was swapped over.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎20-06-2016

All tariffs are now 4G but as said, it's more than likely the data bolt on or 4G hasn't been enabled.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Bambino · ‎20-06-2016

As you're switching from an iPhone 5, also check that you have a 4G sim. If you don't, it can be easily swapped.

I DO NOT WORK FOR O2

Martin-O2 · ‎27-06-2016

Hi @Anonymous have you managed to access 4G on your new i phone?

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