When I get a call I cant hear them

[Anonymous]

So I recently started getting it where I would receive a call and when I answer I cant hear them this went on for a week so after trying many things I gave up and went for an upgrade so I went from a Samsung Note3 to an iphone 6s plus but its doing the exact same thing also my Mrs is having the same issue on her iphone 5 which makes me think this isnt a phone issue.

Has anyone else had this recently?

[MI5]

If it's always in the same area it could well be a network issue http://status.o2.co.uk/
Try it in a different area to rule it out.

[Anonymous]

says its ok I logged a report its just making my life really hard as its my work phone and the partners work phone tugo works fine but calls dont always come through on that 

[jonsie]

It definitely sounds like a network issue. Must be something in the air at the moment, my area shows OK but can only get G instead of 4G and got a text from my son saying a call went straight to voicemail.

[MI5 · Accepted solution]

You can report it through the My Network app too http://www.o2.co.uk/apps/my-network
Can you find out if others are having the same issue and get them to report it as it will add weight to the issue?

[Anonymous]

my other half has it and il get my old dear to report it aswell as I think she might be having issues but not being a technical person she doesnt always know if its and issue or bad coverage.

[MI5]

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@Anonymous wrote:

she doesnt always know if its and issue or bad coverage.

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It could be either, or both.

Best to report it for the network team to investigate it.

[Martin-O2]

Hey @Anonymous Welcome to the forums! Please keep us updated about your issue. 

Cheers! 

[Anonymous]

now out going calls are in and out

[MI5]

Has to be network issue - keep your eye on status page for any updates.