Weird bill this month!

Anonymous · ‎06-02-2016

So as chat doesn't seem to be active... I'll try here..

Our monthly bill is usually £11 odd (just tarriff) - minutes are always charged at £0.00 as we don't go over our tarriff. For some reason this month, we have £37 worth of charges for minutes

I've gone through the bill, nothing odd as it's all numbers and times we usually call but for some reason they're now chargeable instead of free...

We haven't changed tariff, our tariff is still active. What's going on???

Any help appreciated

MI5 · ‎08-02-2016

Absolutely spiffing

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Cleoriff · ‎08-02-2016

@MI5 wrote:
Absolutely spiffing

Splendid....

Veritas Numquam Perit

viridis · ‎08-02-2016

Indeed

Toby · ‎08-02-2016

Hi guys, I'm just going to get absolute clarification on this, so that we are all on the same page.

@Getafix, awesome to see you helping out already!

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

Toby · ‎09-02-2016

Hi guys, just to confirm...

For Pay Monthly, normal calls in and out of bundles are charged on a per second basis.

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

jonsie · ‎09-02-2016

Thanks for clarifying. It's such a shame when roaming though that is always rounded up to the nearest min. A call from Thailand that connected me to the operator lasting 3 seconds was billed at £1.99. Thankfully live chat complaint saw sense and refunded.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Getafix · ‎09-02-2016

@Toby wrote:
Hi guys, just to confirm...
For Pay Monthly, normal calls in and out of bundles are charged on a per second basis.

Thanks for the clarification. I stand corrected.

viridis · ‎09-02-2016

To be fair I did point this out the other day from a bill.

Toby · ‎09-02-2016

No worries @Getafix and I'm more than happy to clarify anything for you (or anyone else) at any time

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

MI5 · ‎09-02-2016

Its not often long standing forum members get it wrong

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

My latest bill

Change payment date

Sim swap

Changing Payment Date

Transfer account