Weird bill this month!

[Anonymous]

So as chat doesn't seem to be active... I'll try here..

Our monthly bill is usually £11 odd (just tarriff) - minutes are always charged at £0.00 as we don't go over our tarriff. For some reason this month, we have £37 worth of charges for minutes

I've gone through the bill, nothing odd as it's all numbers and times we usually call but for some reason they're now chargeable instead of free...

We haven't changed tariff, our tariff is still active. What's going on???

Any help appreciated

[MI5]

Absolutely spiffing

[Cleoriff]

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@MI5 wrote:
Absolutely spiffing

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Splendid....

[viridis]

Indeed

[Toby]

Hi guys, I'm just going to get absolute clarification on this, so that we are all on the same page.

@Getafix, awesome to see you helping out already!

[Toby]

Hi guys, just to confirm...

For Pay Monthly, normal calls in and out of bundles are charged on a per second basis.

[jonsie]

Thanks for clarifying. It's such a shame when roaming though that is always  rounded up to the nearest min. A call from Thailand that connected me to the operator lasting 3 seconds was billed at £1.99. Thankfully live chat complaint saw sense and refunded. 

[Getafix]

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@Toby wrote:

Hi guys, just to confirm...

For Pay Monthly, normal calls in and out of bundles are charged on a per second basis.

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Thanks for the clarification. I stand corrected.

[viridis]

To be fair I did point this out the other day from a bill.

[Toby]

No worries @Getafix and I'm more than happy to clarify anything for you (or anyone else) at any time

[MI5]

Its not often long standing forum members get it wrong