Solved: Use data abroad

Anonymous · ‎09-09-2014

Hi, I will be going abroad, could you tell me how to use data/3G in Europe Please? I am on Pay as you go.

also, could you tell me how to receive phone calls from UK when I am in Far East please? I can't receive any calls from UK when I was in China.

I am not sure how to open these services.

Many thanks

MI5 · ‎09-09-2014

Firstly you need to check with CS (call 4445) to make sure international roaming is enabled on your phone.
Costs for calls and data can be found here http://www.o2.co.uk/international/internationalhub

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎09-09-2014

Firstly you need to check with CS (call 4445) to make sure international roaming is enabled on your phone.
Costs for calls and data can be found here http://www.o2.co.uk/international/internationalhub

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎09-09-2014

Other options to use are wifi where you can and turn off mobile data inn your phones settings.

What's app and viber , Skype and even Facebook has calling features all to be used on available wifi.

If you plan ahead and unlock your phone here https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset%20Unlocking%... which is £15 T&C apply you could look at using a local SIM card. Just a thought.

Turn off uk O2 voicemail before you leave the Uk if it's turned on.

Here is a good app to use. http://news.o2.co.uk/2014/06/13/travel-app-launches-with-content-from-tripadvisor/ is the O2 Travel App.

jonsie · ‎09-09-2014

You should really think about receiving calls in the far East. Rates are crazy and rounded up minute wise. Also switch off voicemail.

There are so many ways to keep in touch without paying anything.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎10-09-2014

Thanks everyone. The thing is I am waiting for job interviews/interview invitations when I am away, I don't want to miss any opportunites. so have to keep the voicemail on. But I am still not sure how I can receive calls from the UK. I called 4445, but it keeps saying the service is not available. 4444 does not help too. I just want to turn on my roaming service. Can I do it online?

Anonymous · ‎10-09-2014

Hi

Try live chat or the payg international number found in here

http://www.o2.co.uk/contactus

MI5 · ‎10-09-2014

4445 should work fine - Where are you now?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎10-09-2014

I am in London now

Anonymous · ‎10-09-2014

4445 should work then if you have credit as some payg tariffs it's not free to ring them.

Ask online Live Chat.

MI5 · ‎10-09-2014

25p per call or free on big bundles, I believe?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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