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Anonymous · ‎12-10-2015

Hi there

I've tried to upgrade multiple times through the online chat gurus, but have been disconnected each time at the final moment.

I was recently talking to Vinayak and I wanted to proceed with the deal he offered me. Please could he be in touch, or someone else who is able to upgrade me.

Many thanks,

Cleoriff · ‎12-10-2015

Hi @Anonymous

Sorry but this is a customer to customer forum. Your best bet is to ring customer services tomorrow. They should have a record of your online chat. Maybe you can proceed from there...Best time to ring is 8-8.30am

http://www.o2.co.uk/contactus

You could also check your upgrade options via My O2 http://www.o2.co.uk/myo2

Veritas Numquam Perit

jonsie · ‎13-10-2015

Best calling or going instore is the best overall option.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎13-10-2015

I did mine instore. All done within 15 mins and they waived my early upgrade fee too

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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