Unable to send photos - Galaxy I I

[Anonymous]

Hi,
I have a Galaxy note 2' on a pay and go tariff with a bolt on for the internet. I have had no problems sending photos until recently, they just stick in sending mode, will not send!
I have tried using the 2020 Active text to get settings, which I installed, but still no use!
Anyone know how I can fix the problem
Thanks
Julie

[Anonymous · Accepted solution]

You do have credit as mms is not part of your text allowance.

You could try phoning O2 on 4445 and ask them to re provision your account for mms.

I assume you can surf the internet on i2 internet ok and mobile data / 3G etc is turned on.

Also just try turning the phone off and back on to reset it.

Give your sim a clean whilst it's off.

Other options are e mail.

What's app and viber. But these need the recipient to have these too.

iMessage for iPhone users.

[Anonymous]

Also have a look here to make sure there are no problems in your area http://status.o2.co.uk/

[Anonymous]

It's also worth checking your apn settings.

http://www.geeksquad.co.uk/articles/chapter/595-04-how-to-set-apn-settings-for-the-02-mobile-network

[Anonymous]

Hi,

Thank you, I have tried turning it off and on. I have checked my account and I can send photos, however I will have to ring O2 on Tuesday as suggested

Many thanks

[Anonymous]

Thank you
Have just checked No apparent problems

Cheers

[Anonymous]

Please let us know if all comes good.

You could try live chat if your desperate but i'd personally call them.

[Anonymous]

O2 are open today until 6

[jonsie]

Check your settings against these http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Connecting-Android-Phone-to-Data-Servi...

[Anonymous]

Thank you. I will give them a bell now