O2 I have been a loyal customer of yours since before you were O2; BT, I have stayed with you through name changes and takeovers, but the last four months has tested that to fullest. 
Why!!! I hear you ask, you payment systems and the faults has meant much frustration. Your company claims that their is no fault, but is rather a fault with MY bank which is untrue.
But today has taken the biscuit, I phone your automated service trying to pay the bill; but failed again, to be put through to one of your service operators. Who in fairness tried twice to take a payment which failed AGAIN. He asked if I had another card; no I don't, then asked if I was sure I had the funds to cover the bill; yes I do, then stated the problem is with your bank failing to process the payment.
After talking with your service operator, I called my bank who checked the history on my account, not only have they NOT declined any payments, they haven't received any notifications from you; O2.
So your payment; both online and automated service, are broken. It has been a known fault on your online service for four months, even your store assistants know about it and they are as frustrated with it as I am. I need you; O2, to get your engineers to look into the faults. I tried to request that your operator to put in a notification while on the phone this morning. He claimed he couldn't.
So I politely ask that you sort both out ASAP.
POSTED ON FACEBOOK AND MESSAGED YOUR FACEBOOK PAGE ALSO
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Makes you wonder what the outsourced IT people actually do all day. This issue seems low priority for them....
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They won't be doing anything as for all I've read on here, no one at O2 will accept there is a problem.
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That's what they told me, yes
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This community, Twitter and Facebook would beg to differ......
@viridis wrote:
That's what they told me, yes
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Except still, no one has told CS.
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I have..
They wouldn't escalate as the issue was my end, not theirs.
They wouldn't escalate as the issue was my end, not theirs.
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In fact, I've told them about 10 times+
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@Toby has fed it back so there is no possible excuse. Most companies however would deny there is a payment problem as anyone could use that excuse to not pay. That in no way excuses O2 for not acting on a system issue that must affect thousands on a daily basis.
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