on 29-01-2016 10:54
on 29-01-2016 10:54
on 01-02-2016 15:25
on 01-02-2016 15:29
on 01-02-2016 15:29
Hi @viridis,
I'll talk to the team now.
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on 01-02-2016 16:23
Viridis......doesn't it drive you mad when you spend so much time simply to pay bills. Direct debits aren't options for me currently so i rely on the online system. I've been paying this way for years. Why isn't O2 just admitting there's an issue? We can't all have problems with our banks.
I'm hoping that when this is sorted, we'll get a rebate of some description. Having to use an old pay as you go phone.
on 01-02-2016 16:37
on 01-02-2016 16:37
By far the the most awful aspect of this payment catastrophe is the credit file defaults strewn about like confetti and the nightmare to get them removed.
on 01-02-2016 17:19
on 01-02-2016 17:39
on 01-02-2016 17:39
@Anonymous wrote:
Credit file defaults is shocking. I think we are all going to have to take this further.
I think this has to be dealt with asap. It is ironic that they can't take payment but can issue default notices like confetti. Surely someone with half a brain would realise that the increase in defaults may be for some reason other than folk WONT pay. It should be ringing alarm bells as it has been going on for months (I am not interested in hearing these notices are generated automatically ).
Veritas Numquam Perit
on 01-02-2016 17:58
on 02-02-2016 11:46
Tried calling 202 again and held in a queue for ages. Had to go out so hung up. Text received warning me of disconnection this morning for my mobile phone and found one of the other devices has been mysteriously reconnected over night. And apparently that account is now £61 in credit. I have about £300 to pay on two devices. Going to see if i can get the money together to pay those off so i can leave O2 for good. I just don't have the time and energy to be doing this every month. And the worry of having credit files ruined for this company's inability to sort their online system out is a bit much at the moment.
on 02-02-2016 11:48
on 02-02-2016 11:50
on 02-02-2016 11:50
And why should anyone have to spend this time @Anonymous when it's all down to a system failure by O2...Appalling that it is still going on...
Veritas Numquam Perit