Top Up confirmation email - 600 emails!

[Anonymous]

Hi,

I topped up online last month and recived 600 confirmation emails within minutes. I mentioned this via twitter and was told to speak to customer service who apoligised and said it was a glitch. I've topped up tonight and now received 200 emails!

Anyone had same issue?

[Anonymous]

I'm having the exact same problem.  It has been going on for about a month now, this morning I had 800, last week it was about 200, the week before it was 400. 

[jonsie]

Can you feed this back @Toby ?

[Anonymous]

Hi guys! Thanks for flagging! And sorry for the delay, we'll feed it to the team and let you know as soon as we have a reply.

[Anonymous]

Thank you @Anonymous

I'm sure the OP will be relieved.

😄

[MI5]

An interesting glitch for IT to figure out

[Cleoriff]

Yes I would think all of the posters will be happy when this is sorted...:smileywink:

[jonsie]

It seems to have been going on a while but it would seem not everyone is affected. Hope they get it sorted.

[Anonymous]

Yes, same problem here. I used top-up online (chrome browser) and received almost 200 confirmation emails. The same happened to me last month (end of September). Please sort this out O2. Very annoying. 

[MI5]

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@Anonymous wrote:

Please sort this out O2. Very annoying. 

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You're not kidding 😞

[Anonymous]

Hi guys,

This is currently being investigated by technology and they are working on a solution. 

I know it's very annoying...I'll let you know if I have any other updates. If anyone else is having this problem, please let me know. Your feedback is very important for us to detect and to assess the magnitude of the problem.