23-01-2015 19:21 - edited 23-01-2015 19:22
23-01-2015 19:21 - edited 23-01-2015 19:22
on 27-01-2015 23:46
on 27-01-2015 23:46
on 27-01-2015 23:52
on 28-01-2015 00:00
on 28-01-2015 00:00
on 28-01-2015 00:02
on 28-01-2015 00:02
No offence of course.....but back on topic
Veritas Numquam Perit
on 28-01-2015 00:23
on 28-01-2015 00:23
It seems to me that while O2 are quite happy for us to offer advice to their customers, O2 are not so happy when we offer our advice to them.
Over a week ago several members suggested that the data release had nothing to do with keylogger malware.
If O2 had heeded that advice then perhaps they wouldn't find themselves in the mess that they are in today.
28-01-2015 00:41 - edited 28-01-2015 00:43
28-01-2015 00:41 - edited 28-01-2015 00:43
@Beenherebefore wrote:It seems to me that while O2 are quite happy for us to offer advice to their customers, O2 are not so happy when we offer our advice to them.
Over a week ago several members suggested that the data release had nothing to do with keylogger malware.
If O2 had heeded that advice then perhaps they wouldn't find themselves in the mess that they are in today.
And of course the advice we keep giving now is based totally on our own assumptions (and the expertise of some of our members). We have had no new 'guidance' from O2. It seems somewhat inappropriate to be directing new posters to the phishing link...when we dont actually believe that will help anyone...
Veritas Numquam Perit
on 28-01-2015 18:10
Beenherebefore wrote: It seems somewhat inappropriate to be directing new posters to the phishing link...when we dont actually believe that will help anyone...
I'm sure the scammers would be only too happy to help if 'their' website was broken! We'd probably get better support
on 28-01-2015 18:45
on 28-01-2015 18:45
on 28-01-2015 20:42
on 28-01-2015 20:42
My husband also received this email saying that he was due £62.50 and that he had to log onto account to verify who he was, which is completely ludicrous, what worries me more is that I received the same email about the VAT refund from Vodafone also for a VAT refund of the same amount, we suspected that this was fraudulent and havent done anything about it. Neither of us have logged into our online accounts on our computer as it is new, we opened the emails via smartphones.
I now dont know if it will ever be safe to deal with contract upgrades via the web, think I might just do it through a phone store.
on 28-01-2015 20:48
on 28-01-2015 20:48
@Anonymous wrote:My husband also received this email saying that he was due £62.50 and that he had to log onto account to verify who he was, which is completely ludicrous, what worries me more is that I received the same email about the VAT refund from Vodafone also for a VAT refund of the same amount, we suspected that this was fraudulent and havent done anything about it. Neither of us have logged into our online accounts on our computer as it is new, we opened the emails via smartphones.
I now dont know if it will ever be safe to deal with contract upgrades via the web, think I might just do it through a phone store.
But a store will still hold the same information when you upgrade or open an account. All that goes on your providers database...
This breach of security isn't coming from an individuals laptop....
Veritas Numquam Perit