Suspect vat refund email

[Anonymous]

Today I receved an email saying "In response to an increase in VAT in the EU and currency changes, and as a result of last week's VAT-related price change, it has come to our attention that between Oct 2012 and Oct 2014 there was a system error which resulted in some of our customers paying the incorrect rate of VAT on some services.

This email had all my personal information, but asked me to follow a link to log into my account, has anyone else seen an email like this? The email looked legitimate, if anyone from O2 monitors this thread, please let me know how to report this.

[Anonymous]

Not part of the Android Army then?

At least he ain't got a poxy icrap thing.

All those people who wanted the iPhone should feel ripped off tonight as Apple announced profits of $18 billion in just 3 months. Ripoff

[viridis]

$200,000,000 per day

[Anonymous]

Yep = ripped off

Glad I own a Sammy

[Cleoriff]

No offence of course.....but back on topic

[Beenherebefore]

It seems to me that while O2 are quite happy for us to offer advice to their customers, O2 are not so happy when we offer our advice to them.

Over a week ago several members suggested that the data release had nothing to do with keylogger malware.

If O2 had heeded that advice then perhaps they wouldn't find themselves in the mess that they are in today.

[Cleoriff]

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@Beenherebefore wrote:

It seems to me that while O2 are quite happy for us to offer advice to their customers, O2 are not so happy when we offer our advice to them.

Over a week ago several members suggested that the data release had nothing to do with keylogger malware.

If O2 had heeded that advice then perhaps they wouldn't find themselves in the mess that they are in today.

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And of course the advice we keep giving now is based totally on our own assumptions (and the expertise of some of our members). We have had no new 'guidance' from O2. It seems somewhat inappropriate to be directing new posters to the phishing link...when we dont actually believe that will help anyone...

[Anonymous]

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Beenherebefore wrote: It seems somewhat inappropriate to be directing new posters to the phishing link...when we dont actually believe that will help anyone...

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I'm sure the scammers would be only too happy to help if 'their' website was broken! We'd probably get better support

[Anonymous]

There has been no update today from the CEO's office in response to my email.

I will update IF I get a reply

[Anonymous]

My husband also received this email saying that he was due £62.50 and that he had to log onto account to verify who he was, which is completely ludicrous, what worries me more is that I received the same email about the VAT refund from Vodafone also for a VAT refund of the same amount, we suspected that this was fraudulent and havent done anything about it.  Neither of us have logged into our online accounts on our computer as it is new, we opened the emails via smartphones.

I now dont know if it will ever be safe to deal with contract upgrades via the web, think I might just do it through a phone store.

[Cleoriff]

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@Anonymous wrote:

My husband also received this email saying that he was due £62.50 and that he had to log onto account to verify who he was, which is completely ludicrous, what worries me more is that I received the same email about the VAT refund from Vodafone also for a VAT refund of the same amount, we suspected that this was fraudulent and havent done anything about it.  Neither of us have logged into our online accounts on our computer as it is new, we opened the emails via smartphones.

I now dont know if it will ever be safe to deal with contract upgrades via the web, think I might just do it through a phone store.

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But a store will still hold the same information when you upgrade or open an account. All that goes on your providers database...

This breach of security isn't coming from an individuals laptop....