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Level 1: Joiner
Posts: 3
Registered: ‎14-02-2013
Accepted Solution

Sony xperia reports 'NO SIM CARD/NO SERVICE. Sim Card is in place

If phone ststes no sim card/no service, what can i do please.  Sim card is in place

Posts: 50,592
Topics: 344
Solutions: 4,709
Registered: ‎04-04-2012

Re: Sony xperia reports 'NO SIM CARD/NO SERVICE. Sim Card is in place

It means that either the SIM is in wrong, the SIM is not provisioned or phone is not reading the SIM. Is it a new phone/SIM an upgrade, bought in shop or off ebay etc.....?
Currently using:
Xperia Z5

nil desperandum


Level 1: Joiner
Posts: 3
Registered: ‎14-02-2013

Re: Sony xperia reports 'NO SIM CARD/NO SERVICE. Sim Card is in place

new phone ordered by telephone from O2. Previous O2 sim card inserted and worked perfectly until now.  Thank you for reply

Posts: 50,592
Topics: 344
Solutions: 4,709
Registered: ‎04-04-2012

Re: Sony xperia reports 'NO SIM CARD/NO SERVICE. Sim Card is in place

There could be a local issue. Check your postcode here http://status.o2.co.uk/ or your Phone or SIM could have gone faulty. Try your SIM in another O2 phone and / or check with neighbours / friends to see if they are having similar problems in your area.
Currently using:
Xperia Z5

nil desperandum


Posts: 826
Kudos: 157
Solutions: 183
Registered: ‎20-01-2013

Re: Sony xperia reports 'NO SIM CARD/NO SERVICE. Sim Card is in place

Did you get a new sim with the phone?

I do work for O2, however, anything I say here is my own view and does not represent that of Telefónica.
Level 1: Joiner
Posts: 3
Registered: ‎14-02-2013

Re: Sony xperia reports 'NO SIM CARD/NO SERVICE. Sim Card is in place

yes i did get a new sim

Posts: 826
Kudos: 157
Solutions: 183
Registered: ‎20-01-2013

Re: Sony xperia reports 'NO SIM CARD/NO SERVICE. Sim Card is in place

Pop that in and if it works text NUMBER to 2020 to see if it is your mobile number?

I do work for O2, however, anything I say here is my own view and does not represent that of Telefónica.
Posts: 50,592
Topics: 344
Solutions: 4,709
Registered: ‎04-04-2012

Re: Sony xperia reports 'NO SIM CARD/NO SERVICE. Sim Card is in place

How was this solved ?
Currently using:
Xperia Z5

nil desperandum


Posts: 45,151
Topics: 390
Solutions: 2,555
Registered: ‎04-01-2009

Re: Sony xperia reports 'NO SIM CARD/NO SERVICE. Sim Card is in place