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Level 1: Joiner
dojen71
Posts: 3
Registered: ‎14-02-2013
Accepted Solution

Sony xperia reports 'NO SIM CARD/NO SERVICE. Sim Card is in place

If phone ststes no sim card/no service, what can i do please.  Sim card is in place

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MI5
Posts: 17,151
Topics: 180
Solutions: 2,347
Registered: ‎04-04-2012

Re: Sony xperia reports 'NO SIM CARD/NO SERVICE. Sim Card is in place

It means that either the SIM is in wrong, the SIM is not provisioned or phone is not reading the SIM. Is it a new phone/SIM an upgrade, bought in shop or off ebay etc.....?
Samsung S3 i9305 Dual SIM Three UK / giffgaff
HTC One O2 4G Unlimited
Samsung ATIV s EE 4G
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Level 1: Joiner
dojen71
Posts: 3
Registered: ‎14-02-2013

Re: Sony xperia reports 'NO SIM CARD/NO SERVICE. Sim Card is in place

new phone ordered by telephone from O2. Previous O2 sim card inserted and worked perfectly until now.  Thank you for reply

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MI5
Posts: 17,151
Topics: 180
Solutions: 2,347
Registered: ‎04-04-2012

Re: Sony xperia reports 'NO SIM CARD/NO SERVICE. Sim Card is in place

There could be a local issue. Check your postcode here http://status.o2.co.uk/ or your Phone or SIM could have gone faulty. Try your SIM in another O2 phone and / or check with neighbours / friends to see if they are having similar problems in your area.
Samsung S3 i9305 Dual SIM Three UK / giffgaff
HTC One O2 4G Unlimited
Samsung ATIV s EE 4G
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opium
Posts: 826
Kudos: 154
Solutions: 183
Registered: ‎20-01-2013

Re: Sony xperia reports 'NO SIM CARD/NO SERVICE. Sim Card is in place

Did you get a new sim with the phone?

I do work for O2, however, anything I say here is my own view and does not represent that of Telefónica.
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Level 1: Joiner
dojen71
Posts: 3
Registered: ‎14-02-2013

Re: Sony xperia reports 'NO SIM CARD/NO SERVICE. Sim Card is in place

yes i did get a new sim

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opium
Posts: 826
Kudos: 154
Solutions: 183
Registered: ‎20-01-2013

Re: Sony xperia reports 'NO SIM CARD/NO SERVICE. Sim Card is in place

Pop that in and if it works text NUMBER to 2020 to see if it is your mobile number?

I do work for O2, however, anything I say here is my own view and does not represent that of Telefónica.
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MI5
Posts: 17,151
Topics: 180
Solutions: 2,347
Registered: ‎04-04-2012

Re: Sony xperia reports 'NO SIM CARD/NO SERVICE. Sim Card is in place

How was this solved ?
Samsung S3 i9305 Dual SIM Three UK / giffgaff
HTC One O2 4G Unlimited
Samsung ATIV s EE 4G
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jonsie
Posts: 16,514
Topics: 136
Solutions: 1,685
Registered: ‎04-01-2009

Re: Sony xperia reports 'NO SIM CARD/NO SERVICE. Sim Card is in place

Virtual solution:smileywink:

Chat | Contact | O2 Status | Lengthen RingTime | O2 Travel | O2 Help Guides | Complaint | Unlock Phone


I'm leaving now to go find myself....if I arrive before I get back, please ask me to wait!



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