Sony Z1 compact and pay monthly MMS

[Anonymous]

I am at the end of my tether with O2 and Mms messages to my phone. I have been on the phone for hours, been to see guru, tried settings, received a new sim card and installed my sim on my work phone which does receive mms with my work sim and still no Mms. I keep getting a link to a Web site. O2 customer services are useless and even when I threatened to leave they didn't care except to remind me I needed to pay off my device plan.
Anyone got an idea for sorting this please.

[MI5 · Accepted solution]

Sounds like it's not provisioned on your account.
Ask cs to remove mms completely and wait 24 hours before asking them to re-provision it for you.

[Anonymous]

Hi@Anonymous   At the risk of teaching granny to suck eggs,  have you Mobile Data switched on?  As far as I know MMS will not work otherwise - at least it does not on my S4.   

[Anonymous]

Hi,

Yes mobile is switched on.  I have also done the provision requests.

[Anonymous]

As @MI5 all evidence points to provisioning of mms on your account. Follow the guidance. If it works great if not please come back and let us know

[Anonymous]

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@Anonymous wrote:
As @MI5 all evidence points to provisioning of mms on your account. Follow the guidance. If it works great if not please come back and let us know

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OP has been with an O2 Guru -  is provisioning not one of the first things that would have been checked? Or am I missing something?

[MI5]

It will show as active on the account even if not correctly provisioned.
Just looking at the account won't prove anything.

[Anonymous]

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@MI5 wrote:
It will show as active on the account even if not correctly provisioned.
Just looking at the account won't prove anything.

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Thank you, sir.  I learn a little every day.

[viridis]

Plus it's an O2 guru.

[MI5]

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@viridis wrote:
Plus it's an O2 guru.

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I was being polite by not mentioning that