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Signal

Anonymous
Not applicable
Is anybody having problems with signal in North Lowestoft . Having no signal most of time unless I in town centre . Texts delayed . I have tryed coverage checker which says it fine . Could it be something to do with amount of trees around thanks
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MI5
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@Anonymous wrote:

am fed up with paying for a service that is not fit for purpose


Complaints process is here http://www.o2.co.uk/how-to-complain

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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Anonymous
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Have you tried all of the generic solutions.

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-ev...

And yes trees and structures can play a part.
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MI5
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One of our members, adamtemp64, did a self check help guide, it can be found here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-ev...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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AndreaP
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The self-help is only good up to a point though. I've had no signal at home since the high winds (2 months now) and every time I check the service status it either says there are problems or the signal is fine but they are working on the masts.  I went into my local O2 shop as the person I spoke to on Live Chat said it was my SIM card but it wasn't...it's just a problem for the area local to me.  I was advised to use TuGo when at home but that's proving to be no good as it either doesn't ring or it rings and then the call cuts out. 

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Anonymous
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Are you locked into a contract ?
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jonsie
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MI5
Level 94: Supreme
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@AndreaP wrote:

The self-help is only good up to a point though.


Yes, clearly, we as customers, cannot fix mast issues.

We can only advise for some of the other 80% or so of issues we see on here.......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
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Tugo use denotes contract yes but the op may be at or near to the end of said contract and then could PAC etc.
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Anonymous
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I am 1 month into 2 year contract so looks like I stuck with no signal at home unless I use tugo
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MI5
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I know it's easy to say now, but did you not check your signal before taking the contract out?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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