Samsung Galaxy S6 constantly getting stuck on edge

[Anonymous]

Hi,

My S6 keeps getting stuch on the EDGE network. Example:

1) In an area of low service, for example a standard 2G area.

2) I will enter an area where 4G will 100% work, (driving to derby)

3) Upon entering, it won't connect to 4G and it will just sit and stay on EDGE

4) Have to turn on / off airplane mode.

Starting to get old now, it can't even hold H+, it constantly flickers between the two untill finally dropping down to EDGE in the end.

[MI5]

Sometimes you just gotta make a noise to get anyone to listen 😞

[jonsie]

Better advice here and Twitter...

[Martin-O2]

Hi @Anonymous How are you getting on with sorting out your issue? 

[Anonymous]

I have basically been told that they aren't going to send a new SIM out (even though I am thorougly positive it is after testing another SIM in my phone) and told that it was a coverage issue (which is partly is but where I'm testing it there isnt a coverage issue) so I've just been left hanging waiting for them to put more masts in I guess (however I think I'll have my contract changed in 2018 before anything is done)

[MI5]

Call into any o2 shop for a new sim - they will do it whilst you wait.

[Martin-O2]

@Anonymous Definitely give @MI5's suggestion a go and please do let us know the results.