Salt in the Wound

[Anonymous]

Hi People!

I've had a shocker with my upgrade and I wondered if putting my story on here would help ease my mind.

I ordered a silver iPhone 6 64gb on 1st Oct, O2 said it would be dispatched in 14 days. 14 days later with no iPhone I asked O2 where the order was, they said due to high demand it would be another 7 working days but it is in stock. Fair enough, I'll wait. 7 Working days passed and still no phone so I contacted O2 again, they said it was out of stock and they didn't know when I would get the phone, at this time I checked on the O2 community and people who had been waiting since Sept still didn't have theirs, so feeling frustrated I saw that the Gold 64gb was in stock, so I called O2 and cancelled my upgrade, they said wait until next morning and I can re-upgrade and get my phone.

The next day it wasn't cancelled, O2 said without fail it will be cancelled the next day, It wasn't.

The next day it wasn't cancelled, O2 said without fail it will be cancelled the next day, It wasn't.

The next day it wasn't cancelled, O2 said without fail it will be cancelled the next day, It wasn't.

The next day it wasn't cancelled, O2 said without fail it will be cancelled the next day, It wasn't.

No Joke, this really happened, and it's now been a week and a half since then and it's still not cancelled!

To add insult to injury the silver 64gb is now back in stock so I would have had it by now if I hadn't cancelled the upgrade. This whole process has been a joke and I can't beleive O2 have been so lame. No-one at O2 knows what going on and god know how long it's going to be until I can upgrade!

If O2 were not the cheapest I would have left, good thing for them they are the cheapest, I wonder how much business they save on that basis?

Rant over.

[viridis]

Knew I'd need this today.

Keep calling and the next time get the advisors name and tell them you want to stay on the line until you get email confirmation of the cancellation. 

Service has been below appalling recently.

[Bambino]

Sorry to say @Anonymous good rant but you need to get in the queue.

http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/iPhone-6-PreOrder/td-p/703503

[viridis]

Actually, just get them to send the original silver 64gb.
Since that order is still not cancelled they have to fulfill it.
Tell them on the phone, if the fail to deal with this swiftly, you will see it as a fraudulent attempt to deny you the loyalty reward payment that is due to you.
You cancel the order, you lose the payment which is why they prefer you do that.

[Anonymous]

Excellent point, through doing this they are shafting me somewhat! I'm going to get on that straight away!!

[Anonymous]

Hi KingPrawn84 and welcome to the forum.

Many were getting theirs from cpw or the Apple Store due to O2 struggling with demand outstripping supply.

Ok they couldn't get the refresh tariff but they got the phone.

Sorry to hear of your not so good experience.

[viridis]

No problem, remember to post any further updates in the thread @Bambino linked to.
Good luck

[jonsie]

Things aren't getting any better are they. O2's reputation is nosediving rapidly.

[Cleoriff]

How pathetic is all of this I am sure we are getting a feeling of deja vu....

So many people...so many problems...O2 taking your money and their attitude is.....Thanks...move on...next customer please....

[viridis]

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@jonsie wrote:

Things aren't getting any better are they. O2's reputation is nosediving rapidly.

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As I was saying last night,

They leave implications to cancel then reorder, 

But won't physically cancel the old order until they know they have the stock, even if they can drag it out for weeks.

When they cancel, new order goes in and is completed with amazing speed

In mean time. Customer (who actually has waited 5-6weeks) looses the loyalty reward.