Solved: Refresh Payments

Anonymous · ‎16-04-2014

Hi my name is katy
I have fallen behind with payments to my phone plan due to not understanding how refresh works. Is it possible to make a one off card payment to the phone plan only?

jonsie · ‎16-04-2014

Your best option is to call customer service on 202 to discuss your options.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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jonsie · ‎16-04-2014

Your best option is to call customer service on 202 to discuss your options.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎16-04-2014

You need to call CS on 202 from your phone to arrange a card payment

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Toby · ‎16-04-2014

Hi Katy,

Welcome! I hope the is advice is helpful.
FYI, I've created a new forum topic just for your post.

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davethorp · ‎16-04-2014

You can make ad hoc payments to reduce or pay off your phone plan by card over the phone to customer services on 202.

I can't see any reason why you can't do the same to catch up if you are behind on payments

Anonymous · ‎16-04-2014

Are you not set up on a direct debit it's the easiest way to manage it

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