Phone still has no service

[Anonymous]

Please advise why my phone still has no service 5 days of this. The list of excuses, promises, time I have wasted. You really have no concept of customer service. Now let's see what excuse , new timeline can you offer today.

[Anonymous]

Hi @Anonymous and Welcome to the forum.

We are all customers here like you.

Without any background from your post at this point I would just like to post a post with generic solutions in it. If you've been through these type of possible resolutions then I apologise.

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-everyone/m-p/593752#M59833

Other questions would be ;

Does this issue happen everywhere.
Have you tried another phone as a process of elimination.
Do other people on O2 around you have the same issue.
What have O2 said to you.
What does your Service Status say.

More info will help us to try and help you.

Take care.

[jonsie]

Without more info from the OP it is almost impossible to offer advice. We don't know if this is a new connection or a recent problem.

[Anonymous]

Welcome to the Community @Annoy-ed.

As o2 customers we would like to assist but need more information from you.

Have you checked the status of your local mast? status.o2.co.uk