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Level 2: Apprentice
Posts: 10
Registered: ‎17-04-2011

Phone number for Customer Services

I have tried to get hold of 02's customer's services, the number I found a chap who answered was unwilling to help me with my query!
kitty
Level 10: Inspirational
Posts: 1,363
Registered: ‎09-11-2010

Re: Phone number for Customer Services

What is your query?
Posts: 27,020
Topics: 247
Solutions: 1,614
Registered: ‎29-07-2008

Re: Phone number for Customer Services

Which number did you call?
To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Posts: 47,363
Topics: 419
Solutions: 2,599
Registered: ‎04-01-2009

Re: Phone number for Customer Services

I found a chap who answered was unwilling to help me with my query!

Did you get a name?...I'll have him flogged!
Posts: 27,020
Topics: 247
Solutions: 1,614
Registered: ‎29-07-2008

Re: Phone number for Customer Services

Now look what you've done Steve, there's a queue! Smiley Very Happy Smiley Wink
To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Level 2: Apprentice
Posts: 10
Registered: ‎17-04-2011

Re: Phone number for Customer Services

Well after some of the replies, mmm, lets put it one way Customer Services should be able to help? felt fobbed off, there's nothing more frustrating hanging on a while for someone to answer, then they are of no help.
Level 2: Apprentice
Posts: 10
Registered: ‎17-04-2011

Re: Phone number for Customer Services

I found a chap who answered was unwilling to help me with my query!

Did you get a name?...I'll have him flogged!

Oh right, good answer Smiley Sad
Level 3: Thinker
Posts: 260
Registered: ‎20-02-2011

Re: Phone number for Customer Services

Well after some of the replies, mmm, lets put it one way Customer Services should be able to help? Not fobbing you off, there's nothing more frustrating hanging on a while for someone to answer, then no help.

People are trying to help you however you would need to give them a little more information to go on since all we currently know is that you phoned some number with a problem and the person couldn't help.
Level 10: Inspirational
Posts: 1,363
Registered: ‎09-11-2010

Re: Phone number for Customer Services

What's wrong with the replies? We're asking for more info so we can help. I can't say what customer services should or shouldn't have done without knowing what the issue was in the first place.
With more info we can say whether it was as CS issue, whether you called the right number for your issue and what to do to get it sorted, that's why our questions were posted.
Level 10: Inspirational
Posts: 1,363
Registered: ‎09-11-2010

Re: Phone number for Customer Services

I found a chap who answered was unwilling to help me with my query!

Did you get a name?...I'll have him flogged!

Oh right, good answer Smiley Sad

And yet you haven't responded to two previous offers of help........... Woman Indifferent