Hi - first time on here - but dont know where else to go. I haven't been able to do web top ups for the last 6 months. 02 customer services told me they didnt know why but to use phone top up instead. Ridiculous but have been....until today. Wouldnt allow me to top up and customer services didnt know why but something to do with a 'business rule issue'?!?!?!?
I was told i had to go to a cash point or get vouchers to top up! REALLY?? Are we in the 1990's?! He couldnt help any further.
Can anyone help with this issue please?
Thanks.....just off to top up at a cash point.
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Also if you are having problems have a look at the guide on the knowledge base. You have to scroll down for PAYG http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-and-Go/Ways-to-pay-guidelines/ta-p/973036
Also @Toby if there are changes to the info included in this guide maybe they need editing?
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Unfortunately we would direct you to CS for such issues.
As customers ourselves we can't access your account to see what the problem is.
I assume it is a UK card registered in your name to a UK address?
There are other sites you can use online too like this http://www.mobiletopup.co.uk/
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Most banking apps allow you to top up a mobile these days. I found it the easiest way to be honest.
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- 122915 Posts
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- 7469 Solutions
Also if you are having problems have a look at the guide on the knowledge base. You have to scroll down for PAYG http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-and-Go/Ways-to-pay-guidelines/ta-p/973036
Also @Toby if there are changes to the info included in this guide maybe they need editing?
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Hi @Cleoriff,
No changes as of yet to the guide that we need, but I'll chat to @Anonymous to see what is going on there 
