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Pay and go top up

Anonymous
Not applicable

Hi guys.

 

I topped up by mobile by £10 last weekend.  I went to make a phonecall today and said all the credit had gone.  I am also meant to get so many free minutes.  Can someone tell me what has happened with it?  I havent used the phone since last weekend.

 

Many Thanks

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Anonymous
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Hi there @Anonymous 

 

If you call 4444 (top up line ) and choose option 2 and then 2 again it will tell you what bundle you have and how many minutes/sms/data. It will also give you your anniversary date (when you get the bundle every month). Hope this helps slight_smile

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MI5
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We can't see your account or usage so it's best you contact CS http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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jonsie
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Anonymous
Not applicable

Hi there @Anonymous 

 

If you call 4444 (top up line ) and choose option 2 and then 2 again it will tell you what bundle you have and how many minutes/sms/data. It will also give you your anniversary date (when you get the bundle every month). Hope this helps slight_smile

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Anonymous
Not applicable
Awesome advice (as always) @Anonymous
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