PAYG annual cost

[Anonymous]

Hi. I'm trying to find out how much I have paid in top-ups for my Sony experia J in the last 12 months. I can't find anywhere in "My O2" where this info is available. I would like to know, as there may be a cheaper deal available with a contract, even with a different provider. I am on an "original" deal, and to be honest, I have been with O2 for so many years, yet all I get is the bog standard 10% on top-ups. My Missus gets hundreds of free texts every time she tops up and it's a bit of a downer as I've always been with O2, since the mobile phone was the size of a house brick. BT are now doing a £5 a month deal with loads of minutes, heaps of texts and 500Mb of date for a SIM only deal and it sounds very attractive, but I need to be able to compare. 

[MI5 · Accepted solution]

My O2 for my payg account doesn't work so I can't look for you but I would assume cs would be able to tell you if you gave them a call on 4445 or ask on live chat.
http://www.o2.co.uk/contactus

[Cleoriff]

When I was on PAYG I rang O2 CS on 4445 to ask about my annual top up total. It was this info that convinced me to go to Contract

[Anonymous]

Good advice guys, but I'm hard of hearing (hence the importance of free texts) and these customer services calls are a nighmare for me, especially if they originate from the Sub-Continent. I can't check via my debit card transactions, as SWMBO uses the same card to top her mobile up too and we have no record of which phone was being topped up.

[jonsie]

Your O2 store should have that information for you.

[Anonymous]

My nearest O2 store is miles away. Surely it shouldn't be neccessary to go to the shop when just about everything on the planet is available online?

[MI5]

Have you tried live chat as I suggested above - it's just the same as using the forum but they can see your account details.....?

[Anonymous]

Thanks. I used live chat for the info. Apparently they can only check back for 1 year, and they couldn't tell me how much was left on the phone before my last top-up. Biggest surprise was, I last topped up the phone in June last year, and that was £15!!.  I must be the meanest O2 customer on Earth.

BT are offering their Broadband customers ( I'm about to become one), unlimited wi-fi, 500Mb data, unlimited texts and 200 minutes of calls a month for £5, for a SIM only deal. Seemed like a great deal, but if I've used £15 since June last year, I'm better off staying with O2. ( what I couldn't quite is the "unlimited" Wi Fi, yet the 500Mb of data. How does that work then.?

[MI5]

The 500mb of data is mobile data to use when you don't have a wifi connection, but if you only use phone for calls and texts it's not required that you have either.

[Anonymous]

Cheers for that. All clear now. To be honest, there are so many hot-spots and free wi-fi pubs etc, that I probably wouldn't really need the data unless when travelling in the wild and wooly hinterland. I mostly use a Nexus tablet for browsing when I'm away from home. Maybe SWIMBO will get the BT deal as she uses her phone a helluva lot more than I do (what a surprise):whistler: