Hi, I've had nothing but trouble with my account management since I took my second device in July 2014 and after a period of repeated disconnections (payment failed due to being requested from old bank account, brought up to date by card and still disconnected three times during week of my Grandfather's death and funeral...) I've had enough. I've requested my PAC code and been told around ten different versions of why it's unavailable, ranging from "systems being down", to the need to pay a £30 admin fee, to the account being terminated and the pac code therefore being useless even if provided, to the most recent one, £196 being required to be paid within seven days for the pac code to be issued. My last bill was attempted to be debited (STILL from old incorrect bank account) on 26 Nov, yet I'm told my account has been terminated. I don't know if this is just a way of getting around the ofcom regulations, ie terminated account is justifiable reason for refusal to issue pac code. What I'm concerned about is that I've had this phone number for many years and while this is all being argued about my friends and family potentially think I've disappeared off the face of the earth unless I'm in contact with them another way, as I'm not even able to receive incoming calls or texts. I'm thinking I need to go to the CAB to resolve this as I'm currently suffering a great deal of distress as well as numerous 50-minute + calls spent on hold. It's a lot of hassle but as I've explained I do really need to keep this number. I wish I'd never gone near O2, even my grieving grandmother is sick of me being on the phone trying to resolve this, it's so wrong! Can anyone offer any useful advice please as to how I can move forward in obtaining my pac code? Thank you so much in advance.
